❓ Frequently Asked Questions
Q1: How does your pricing compare with other manufacturers?
A: As professional forklift manufacturers with over 12 years of experience, we provide highly competitive pricing by optimizing our production and export processes.
Q2: What is the typical delivery time for an order?
A: For regular machines, immediate delivery is often available within 30 days. Standard forklifts can be delivered quickly as we maintain stock of common parts.
Q3: How quickly do you respond to inquiries?
A: Our dedicated team operates 24/7 to ensure that all client inquiries and technical questions are addressed promptly.
Q4: What payment terms are accepted?
A: We typically work with T/T (30% deposit, 70% before shipment) or L/C (100% irrevocable). Specific terms can be discussed based on the cooperation length.
Q5: Which shipping methods do you utilize?
A: 80% of shipments go by sea (Container or RoRo). For neighboring countries, we use road or railway. Urgent spare parts are shipped via international couriers like DHL or TNT.
Q6: How long is the quoted price valid?
A: Prices remain stable throughout the year. Adjustments are only made based on significant currency exchange fluctuations or substantial increases in raw material/labor costs.